FAQs

What can I expect from our sessions?

Reaching out for support is the hardest step, but it is also a positive step for change and well-being. During consultations, we will discuss and identify the areas of your life that are causing you the most distress and identify the support that would be most helpful and effective. I will also ask questions regarding your family history; and factors that may be significantly related to your current difficulties. Goals for therapy and appropriate modalities of support will be discussed to assist with an ongoing treatment plan.  Throughout the consultations, we will frequently re-visit your goals to ensure that the treatment approach is effective.

Is the information we discuss confidential?

An integral aspect of engaging in therapeutic support is to ensure that information discussed in session remains confidential. In general, the law protects the confidentiality of all communications between a client and therapist. As such, no information is disclosed to a third party without prior written permission from the client. However, there are some exceptions to this rule which are required by law. Exceptions include:

  1. Suspected child abuse or dependant adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
  2. If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
  3. If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not co-operate, additional measures may need to be taken.
What is the cost of each session?

Initial Consultation will be 1.5 hours for a comprehensive intake assessment- 240 CHF
Subsequent Consultations will be 50-60 minutes -190 CHF

In Home Consultations will be up to 75 minutes in duration – 220 CHF

Online or Telephone Consultations will be 50-60 minutes – 160 CHF

Invoices will be sent at the time of booking and payment is accepted in cash or bank transfer at the time of your consultation.

Am I able to claim Health Insurance Rebate?

Anna Schwarz is not currently able to work with insurance companies, due to the limitations to the psychological care that is able to be provided to her clients. If you are experiencing financial hardship, limited reduced fee sessions are available and should be discussed with Anna prior or during your initial consulation.

What is your cancellation Policy?

If, for some reason you need to cancel or postpone the appointment, please consider other clients and give at least 48 hours notice.  Given the demand for appointment times, if less than 24 hours notice is given to cancel or reschedule your appointment or if you fail to show up for your scheduled appointment, you will be charged the full fee for the session.